Support That Optimizes Value
At Forescout, we’re dedicated to providing our customers and partners with timely, high-quality technical support. Our objective is to help our users alleviate issues, increase use case adoption and fully benefit from their use of our products.
Additional Support Information
At Forescout, support goes well beyond the basics. Discover all the ways we stand behind you and your Forescout investment.
Support for users with disabilities
We strive to make our products and services accessible for all users, including those with disabilities. Users with audio and visual impairments can click here to find out more about our support for these disabilities. Click here to read our Accessibility Conformance Report to see how the accessibility features of Forescout products help federal agencies address the requirements of Section 508 Standards.
We provide security advisories to inform our customers, partners and those evaluating our solutions of security vulnerabilities found in Forescout products and the required steps to mitigate them. Visit Forescout Communities to obtain a list of security advisories.
Advanced hardware replacement
Forescout will provide hardware replacement for a defective product. We will send the replacement product to the customer prior to receiving the defective product. Delivery of replacement products occurs in accordance with the level of support purchased.
We maintain and track technical support cases following industry standard practices. If an issue arises that is not quickly resolved, a proven escalation process, as outlined in our Maintenance and Support Policy, ensures issue-resolution continuity. This may require updating software to the current version.
End user license agreement
Visit our Legal page to obtain our end user license agreements.
When you’re resource-constrained, you can turn to Forescout Professional Services. Our consultants are thoroughly trained, certified and experienced in product implementation, process development and systems integration, as well as network access and endpoint compliance best practices.Learn More
Forescout authorized training and certification are excellent ways to maximize your team’s effectiveness by improving employee qualification and proficiency.Learn More