Support Options


At Forescout, we’re dedicated to providing our customers and partners with timely, high-quality technical support. We’re here to help resolve your issues, increase use case adoption and get the most out of our products.


Self-Service Support

Forescout Knowledge Base

Find answers to your questions quickly and easily with our comprehensive knowledge base.

Search the Knowledge Base

Technical Documentation

Access product documentation and resources to learn how to manage, use and deploy our products.

access documentation

Support Portal

Get the help you need to solve issues, increase adoptions, and manage licenses and software downloads to get the most out of our products.

get help

Forescout User Community

Ask questions, get help and share your knowledge with your Forescout peers.

join the forescout user community

How-To Videos

Watch short, informative videos that show you how to use Forescout products.

explore videos

Forescout Academy

Explore our course catalog and expand your knowledge of the Forescout Platform.

learn more

Related Solutions

Network Security


Risk and Exposure Management

Risk & Exposure

Threat Detection and Response

Threat Detection
& Response


Contact Support

By Support Portal:

By Phone:
US: +1-866-377-8773
International: +1-708-237-6591

Additional Support Information

At Forescout, support goes well beyond the basics. Discover all the ways we stand behind you and your Forescout investment.

Support for users with disabilities

We strive to make our products and services accessible for all users, including persons with disabilities, and provide technical support for users with audio and visual impairments. Read our Accessibility Conformance Report to see how the accessibility features of Forescout products help federal agencies address the Section 508 requirements.

Security advisories

We provide security advisories to inform our customers, partners and those evaluating our solutions of security vulnerabilities found in Forescout products and the required steps to mitigate them. Visit the Forescout Support Portal to obtain a list of security advisories.

Advanced hardware replacement

Forescout will replace defective hardware and send the replacement product to you before we receive the defective product. Delivery of replacement products occurs in accordance with the level of support purchased.

Escalation process

We track and maintain technical support cases following industry standard practices. If an issue arises that is not quickly resolved, the escalation process outlined in our Maintenance and Support Policy ensures issue-resolution continuity. This may require updating software to the current version.

End user license agreement

Visit our Legal page to obtain our end user license agreements.

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