Support Options

 

At Forescout, we’re dedicated to providing our customers and partners with timely, high-quality technical support. We’re here to help resolve your issues, increase use case adoption and get the most out of our products.

 

Self-Service Support

Forescout Knowledge Base

Find answers to your questions quickly and easily with our comprehensive knowledge base.

Search the Knowledge Base

Technical Documentation

Access product documentation and resources to learn how to manage, use and deploy our products.

access documentation

Support Portal

Get the help you need to solve issues, increase adoptions, and manage licenses and software downloads to get the most out of our products.

get help

Forescout User Community

Ask questions, get help and share your knowledge with your Forescout peers.

join the forescout user community

How-To Videos

Watch short, informative videos that show you how to use Forescout products.

explore videos

Forescout Academy

Explore our course catalog and expand your knowledge of the Forescout Platform.

learn more

Choose the Right Support Option

Forescout offers several levels of support and maintenance, allowing you to choose the right option to suit your business needs – from reliable Basic Care to around-the-clock business-critical support provided by Forescout Advanced Care.

Basic Advanced
Term 1 year or multi-year from date of shipment 1 year or multi-year from date of shipment
Online support portal Yes Yes
Integration plugins Yes Yes
Software updates Yes Yes
Support hours 8:00am – 5:00pm, 5 business days/week 24/7/365
Support response time (Severity 1) 1 business hour local time 1 hour
Adoption services Optional add-on Optional add-on
Advanced hardware replacement 5 business days from RMA authorization 2 business days from RMA authorization

*For more details, please see Maintenance and Support Policy.
**Forescout makes no guarantee for shipments outside the United States as a result of delays related to proper routing, customs clearance or other international laws, regulations and shipping constraints.

Contact Support

By Support Portal:

visit support portal

By Phone:
US: +1-866-377-8773
International: +1-708-237-6591

Additional Support Information

At Forescout, support goes well beyond the basics. Discover all the ways we stand behind you and your Forescout investment.

Support for users with disabilities

We strive to make our products and services accessible for all users, including persons with disabilities, and provide technical support for users with audio and visual impairments. Read our Accessibility Conformance Report to see how the accessibility features of Forescout products help federal agencies address the Section 508 requirements.

Security advisories

We provide security advisories to inform our customers, partners and those evaluating our solutions of security vulnerabilities found in Forescout products and the required steps to mitigate them. Visit the Forescout Support Portal to obtain a list of security advisories.

Advanced hardware replacement

Forescout will replace defective hardware and send the replacement product to you before we receive the defective product. Delivery of replacement products occurs in accordance with the level of support purchased.

Escalation process

We track and maintain technical support cases following industry standard practices. If an issue arises that is not quickly resolved, the escalation process outlined in our Maintenance and Support Policy ensures issue-resolution continuity. This may require updating software to the current version.

End user license agreement

Visit our Legal page to obtain our end user license agreements.

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