|Term||1 year or multi-year from date of shipment||1 year or multi-year from date of shipment|
|Online support portal||Yes||Yes|
|Support hours||8:00am – 5:00pm, 5 business days/week||24/7/365|
|Support response time (Severity 1)||1 business hour local time||1 hour|
|Adoption services||Optional add-on||Optional add-on|
|Advanced hardware replacement||5 business days from RMA authorization||2 business days from RMA authorization|
*For more details, please see Maintenance and Support Policy.
**Forescout makes no guarantee for shipments outside the United States as a result of delays related to proper routing, customs clearance or other international laws, regulations and shipping constraints.