Forescout is known for many great things- amazing product, phenomenal growth, being in a red hot industry and great talent! One area we’ve been laser focused on improving is our customer support capabilities. I’m excited to announce our new Customer Care & Sustaining Engineering Center located in Plano, Texas.
The opening of our new office provides tremendous benefit to our employees and our customers:
- The new space is 12,000 square feet, allowing us to accommodate our gangbuster growth. Over the course of 2016, we will grow our support resources by 139% across the globe and have more than quadrupled our resources in Texas. Our new office will be able to hold 60+ support, sustaining and QA engineers.
- We’re located in the technology corridor of Dallas and are surrounded by tech giants such as HP, Google, Intel and Microsoft, all within a five mile radius. This is the most sought after location in Texas and is filled with tons of support & security talent. As we continue ramping up our hiring, we need to ensure we’re in the right place surrounded by the right people who understand our mission, industry and culture.
- Location, location, location. Our new office has easy access to all major highways in the Dallas metroplex, it’s an easy 2-3 hour flight to/from any major US city, and has direct flights around the globe.
- Our new office enables us to provide world-class 24/7 support, along with a showcase lab that enables us to recreate and diagnose customer issues in real-time. These capabilities will enhance our responsiveness to customer incidents and enable us to give them a great support experience.
- Our Global VP of Customer Care will be stationed at this office providing leadership to the teams, orchestrating support for our customers, and coordinating between the other Forescout offices.
We are committed to giving our customers an exceptional experience and our new hub aligns 100% with our company’s goals. I had the opportunity to discuss our commitment to customer success in a 30-second video. If you haven’t seen it, check it out here.
Thanks for continuing to support and scale with us as we work to making Forescout #1 in customer satisfaction!