Raising the Bar
Forescout is committed to the success of our customers. That’s why we’re making changes and taking steps to deliver world-class services for consulting and deployment, 24×7 support, training and certification. We’re also working to ensure a consistent level of service and the best possible customer experience across Forescout partner organizations.
Hear from Jason Pishotti, Senior Vice President of Customer Support and Consulting, about Forescout’s commitment to customer success and how customer support and consulting fits in to our overall strategy.
We provide two levels of maintenance and support, including premium-level support for coverage 24 hours a day, seven days a week on a global basis. Post-sales support is provided through online portals, email and telephone, and is managed by a single point of contact.
We offer consulting services to design, plan, deploy and optimize our solution. We also provide training on CounterACT administration and emerging security best practices. Consulting services are also available from our channel partners.