I wanted to personally reach out to our community of customers and partners during these unprecedented times. The global Coronavirus outbreak is creating a great deal of uncertainty and impacting our personal lives and business practices. With that in mind, I want to assure you that our team at Forescout is here to offer support and a helping hand.
As a husband and a father, I take the health and safety of our Forescout employees and their families seriously. As a company, we have instructed all of our employees around the world to work from home to slow the spread of COVID-19. We also cancelled events and restricted all travel – leveraging video conferencing tools instead as a way to protect employees, customers and partners.
While we’re restricting travel and working remotely, we want to help you with your security needs so you can stay focused on what is most important – the health and safety of your teams, family and friends. Whether it is to secure your remote access program, ensure onsite and offsite device hygiene, or automate tasks due to reduced IT capacity, we’re here to support our customer and partner community.
The bottom line is that we are fully open for business. We want you to have confidence and peace of mind that you will continue to receive the exact same level of support and services that you have come to expect from us:
- Our customer support teams have taken steps to deliver the same high quality 24x7x365 technical support as we previously delivered. This transition should be seamless to you. Moreover, how to get technical support is the same as before. Our remote access program enables our support teams to communicate and collaborate with you regardless of location.
- We have transitioned to remotely deliver professional services to any customer who has paid for services. This includes policy deployment and tuning, architecture advisory services, and optimization services, among other things. The only exception is if hardware is needed, though we can still walk customers through how to deploy this on-site.
- We usually deliver training 50% online and 50% in person. We have now transitioned to deliver all trainings you have purchased to be 100% virtual. If you want to take advantage of additional training opportunities, we have a number of upcoming dates available.
We will continue to update you as the situation evolves as best as we can. I have also asked our teams to follow up to see if there are any other ways we can help. As a community, we are stronger when we stand together.
CEO & President