Support Guide

ForeScout customer support is dedicated to providing customers and partners with timely, high quality technical support by qualified and trained engineers.   Our objective is to facilitate customers to alleviate issues, expand product use, and optimize their value from ForeScout’s solutions.

ForeScout provides “around-the-clock” technical support and professional services for our customers and partners. During the term of the support subscription, ForeScout customers are entitled to telephone support, online support through our technical support portal, as well as updates and new releases. Our online technical support portal, which expedites case management, has the latest releases, updates, plug-ins and an extensive knowledge base.

We’re here when you need us:

Telephone Support @ 1.708.237.6591
FAQ
Customer Support Login
Professional Services

Dedicated to Providing Superior Support

Our purpose: To support our customers and partners by providing them with the level of timely and professional service they expect and deserve.
Our business: Cultivate and train a team of first-class support engineers who share ForeScout’s enthusiasm for our products, as well as our customers and partners success.
Our values: Highly knowledgeable support engineers committed to provide professional technical support.

Security Advisories

ForeScout follows software development best practices and we appreciate experts sharing their knowledge of any discovered vulnerabilities with ForeScout and our community. If you have identified a new vulnerability, please email:  support@forescout.com and include all details including the source of the public reference.

Security advisories are provided to inform our customers, partners and those evaluating our solutions of security vulnerabilities found in ForeScout products, and the required steps to mitigate them.  Licensed users should frequently visit either the Customer Portal or Community Forum in order to obtain the list of current security advisories and are urged to apply actions recommended in the advisory at the earliest convenience.